21+ Only — Play Responsibly

Responsible Gaming at gh99

gh99 is committed to providing a safe, fair, and transparent gaming environment for all players in Bangladesh. Our responsible gaming tools are designed to keep gambling enjoyable — and to provide real support when it stops being fun.

21+ Age Requirement

24/7 Support Available

Free All RG Tools

Instant Self-Exclusion

Our Commitment

Gaming Should Always Be Entertainment

At gh99, we believe gambling is at its best when it is a form of entertainment — a recreational activity that players in Bangladesh can enjoy alongside cricket, live casino, and slots in a safe and controlled way. We also recognise that for a small number of people, gambling can develop into something more serious. That is why responsible gaming is not an afterthought at gh99; it is built into the foundations of everything we do.

Our responsible gaming framework covers age verification, deposit and loss limits, session time controls, self-exclusion, reality checks, and direct access to support. Every gh99 player has access to these tools at no cost, at any time, from their account dashboard. You do not need to be in crisis to use them — many players use deposit limits and session timers as simple everyday tools to keep their gaming budget and time in check.

gh99 strictly enforces a 21+ age policy. Every account is subject to age and identity verification as part of our KYC process. We use automated checks alongside manual review to ensure that no player under the age of 21 is able to register or access real-money games on the gh99 platform. Players in Dhaka, Chittagong, Sylhet, and across Bangladesh can trust that the platform they are using takes this obligation seriously.

If you ever feel that gambling is causing stress, affecting your finances, or impacting your relationships, we encourage you to reach out to our support team immediately. No question is too small. Our team is available 24 hours a day, 7 days a week, including during Eid, public holidays, and the BPL season.

Player Protection Tools

Built-In Responsible Gaming Features

gh99 gives every registered player in Bangladesh full access to the following responsible gaming tools directly from their account settings — free of charge, active immediately, and without requiring a support call.

Deposit Limits

Set a daily, weekly, or monthly cap on how much you can deposit into your gh99 account. Once your chosen limit is reached, no further deposits will be accepted until the period resets. Limits take effect immediately when reduced, and a 72-hour cooling-off period applies when requesting an increase.

Loss Limits

Define the maximum net loss you are comfortable with over a set daily, weekly, or monthly period. When your cumulative losses reach your chosen threshold, further wagering is suspended for the remainder of that period. This tool is particularly useful for players who want firm financial boundaries.

Session Time Limits

Set a maximum session duration so that gh99 will automatically log you out after your chosen time has elapsed. Whether you prefer one-hour sessions or three-hour limits on match days, this tool helps you manage the time you spend on the platform without relying on willpower alone.

Reality Checks

Enable on-screen reminder notifications at regular intervals — every 30, 60, or 90 minutes — that display how long you have been playing and your net financial position for the session. Reality checks bring you back to the present and give you a natural pause point to decide whether to continue.

Time-Out / Cool-Off

Request a temporary break from gh99 for a period of 24 hours, 7 days, 30 days, or a custom duration of up to 6 weeks. During a time-out, your account is suspended — you cannot log in, deposit, or place bets. The time-out cannot be lifted early once activated, giving you a firm, enforced break.

Self-Exclusion

If you feel that gambling has become a serious problem, you can request a full self-exclusion of 6 months, 1 year, 3 years, or permanent exclusion. Self-exclusion immediately closes your account to all gaming activity. gh99 will also suppress all marketing communications to your registered contacts for the duration of the exclusion.

Step-by-Step

How to Activate Your Responsible Gaming Tools

Setting limits and activating protective features on your gh99 account takes less than two minutes. Follow these steps:

Log In to Your gh99 Account

Visit the gh99 Login page and sign in with your registered username and password. Ensure you are on the official gh99.io domain before entering any credentials.

Open Account Settings

Navigate to your account settings or profile dashboard. Look for the Responsible Gaming or Player Safety section — it is clearly labelled and accessible from the main account menu.

Choose Your Tools

Select the tools you want to activate — deposit limits, loss limits, session timers, reality checks, time-out, or self-exclusion. Each tool has a simple interface where you input your preferred value or duration.

Confirm and Activate

Confirm your selection. Protective limits (reductions, time-outs, self-exclusion) take effect immediately. Limit increases are subject to a 72-hour reflection period before they apply.

Receive Confirmation

gh99 will send a confirmation to your registered email address for every responsible gaming change made on your account. Keep these as a record of your settings.

Limits at a Glance

Available Limit Ranges

Limit Type	Periods Available	Min / Max (BDT)	Status
Deposit Limit	Daily · Weekly · Monthly	৳500 – ৳500,000	Active
Loss Limit	Daily · Weekly · Monthly	৳500 – ৳200,000	Active
Session Time Limit	Per session	30 min – 12 hours	Active
Reality Check	Every 30 / 60 / 90 min	—	Active
Time-Out	24h · 7d · 30d · Custom	Up to 6 weeks	Active
Self-Exclusion	6m · 1yr · 3yr · Permanent	—	Active

Important: All limit reductions and exclusion requests are processed immediately with no cooling-off period. Requests to increase a limit or lift a time-out are subject to a mandatory 72-hour waiting period. This delay is intentional — it gives you time to reflect before a protective measure is relaxed.

If you need help adjusting your responsible gaming settings or believe your tools are not working as expected, contact gh99 support immediately using the email address provided on this page.

Self-Assessment

Is Your Gambling Under Control?

The following questions are adapted from internationally recognised problem gambling screening tools. They are not diagnostic, but if you answer "yes" to two or more questions, we strongly encourage you to use gh99's self-exclusion or time-out tools and consider reaching out for professional support.

Answer honestly. Your responses are for your own self-reflection only — gh99 does not record or store your answers to these questions.

Have you ever spent more money or time gambling than you originally planned to?

Have you ever tried to win back money you had lost by gambling more (chasing losses)?

Have you borrowed money, sold possessions, or used savings intended for other purposes in order to fund gambling?

Has gambling caused significant stress, anxiety, or conflict in your personal relationships or professional life?

Have you felt restless, irritable, or unable to focus when you have tried to reduce or stop gambling?

Do you find yourself thinking about gambling frequently — planning your next session, reliving past wins or losses?

Have you concealed the extent of your gambling activity from family members, friends, or colleagues?

Have you made repeated unsuccessful efforts to control, reduce, or stop gambling?

Protecting Minors

Keeping Underage Players Off the Platform

gh99 takes its obligation to prevent underage gambling with the utmost seriousness. The following measures are in place to ensure the platform remains strictly 21+ only.

Mandatory KYC Verification

Every gh99 account must pass identity and age verification using a valid government-issued ID (Bangladesh NID, passport, or driving licence) before deposits or real-money play are permitted.

Instant Account Closure

Any account identified as belonging to a person under 21 years of age is immediately closed. Any funds held in the account are returned to the original depositing payment method (bKash, Nagad, Rocket, etc.).

Parental Control Guidance

gh99 encourages parents and guardians to use household-level internet filtering tools to restrict access to gambling websites. Free parental control software is widely available for all major devices and browsers.

Report an Underage Player

If you believe a minor has registered on the gh99 platform, contact our support team immediately at [email protected]. All reports are treated as a priority and investigated within 24 hours.

Get Help

You Are Not Alone — Support Is Available

Whether you need to activate a tool on your account or simply want to talk to someone about your gambling habits, gh99's support team is here around the clock. Reaching out is always the right move.

gh99 Support Team

Our responsible gaming specialists are available 24 hours a day, 7 days a week — including during Eid and all public holidays in Bangladesh. Contact us to activate limits, request a time-out, or apply self-exclusion instantly.

[email protected]

Problem Gambling Helplines

If you feel gambling has become a serious problem, we encourage you to seek professional counselling. Many international and regional helplines offer free, confidential support in English for players across South Asia, including Bangladesh.

Seek Professional Counselling

Request Immediate Exclusion

If you want to stop gambling right now, email our support team with the subject line "SELF-EXCLUSION REQUEST". We will close your account within one hour of receiving your request, 24 hours a day, 365 days a year.